In the process of surfing the Internet we will inevitably encounter the problem of network broadband failure just like Xiaobian encountered a broadband connection interruption during the Internet access today and appeared The problem of error 678 users who know the system know that when there is an error in the broadband an error code will appear and what we encountered here is the code 678. What is the cause of the 678 in the broadband connection? How do we solve it? What? Let’s look at the solution provided by the editor!
Step 1: Check whether the MODEM signal light is normal and restart the modem if it is abnormal . If it is normal see step 2.
Step 2: Ask the user if there is a firewall or 3721 Internet Assistant and other software if so the user is recommended to log out.
(1) Test after firewall and 3721 Internet Assistant: If the fault is resolved the cause of the fault is \u0026ldquo;user software problem\u0026rdquo;;
(2) If the fault still exists enter The next step is to continue processing;
Step 3: Instruct the user to check the status of the network card and plug in the network cable:
(1) If the fault is resolved fill in: Fault The reason is \u0026ldquo;pc hardware problem\u0026rdquo;;
(2) If the fault still exists proceed to the next step to continue processing;
Step 4: When the conditions are met (the user has Dial-up software installation CD (Win98 must have php?/%CD%F8%BF%A8%C7%FD%B6%AF/' target='_blank'>NIC driver< /u>disk) It is recommended that the user delete the dial-up software and install the dial-up software after reinstalling the network card driver:
(1) If the fault is resolved fill in: the fault phenomenon is \u0026ldquo;dial-up connection timeout\u0026rdquo; The cause of the failure is \u0026ldquo;PC hardware problem\u0026rdquo;;
(2) If the fault still exists proceed to step 5 to continue processing;
Step 5: Determine whether the phone line behind the MODEM is available Is the splitter connected correctly:
(1) The MODEM can not be used after the phone but other phones with the billing number can be used. It is recommended to replace the phone line. The cause of the failure is 'user indoor line failure' ;;
(2) If all the calls of the user’s home billing number are unavailable please call the customer service number 10000 Telecom (10060 Netcom/10050 Railcom) to report the obstacle.< p> Step 6: The above processing is invalid or the user cannot do simple cooperation operations please call the customer service number 10000 Telecom (10060 Netcom/10050 Railcom) to report the obstacle.
The above is the Win8 broadband connection error 678 processing steps if you encounter a similar problem you can also check where the problem occurs first if you can’t solve it by yourself call broadband customer service and ask professional maintenance personnel to help.
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